ez77 Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how ez77 ("ez77," "we," "us," or "our") collects, uses, stores, and protects the personal information of players and visitors ("you" or "your") who access or use the ez77 online gaming platform, including all associated websites, mobile interfaces, and services (collectively, the "Platform").

ez77 is committed to handling your personal data responsibly and in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We act as the data controller in respect of the personal data we collect from you.

Please read this Policy carefully. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

2Data We Collect

ez77 collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., passport, driver's licence, SSS, PhilSys ID).
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code).
• Financial Data: Payment method details (e.g., GCash account number, PayMaya account, bank account details for BPI, BDO, or Metrobank), transaction history, deposit and withdrawal records.
• Account Data: Username, encrypted password, account preferences, bonus history, and communication preferences.
• Technical Data: IP address, browser type and version, device type and operating system, time zone, and session data collected automatically when you access the Platform.
• Usage Data: Information about how you use the Platform, including games played, bet amounts, session duration, and navigation patterns.
• Communications Data: Records of your correspondence with our support team, including live chat transcripts and email exchanges.
• Verification Data: Copies of identity documents and selfies submitted for Know Your Customer (KYC) and age verification purposes.

3How We Collect Your Data

We collect personal data through the following means:

• Direct Interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in promotions.
• Automated Technologies: When you access the Platform, we automatically collect Technical Data and Usage Data through cookies, server logs, and similar tracking technologies.
• Third-Party Sources: We may receive data from payment processors (e.g., GCash, PayMaya), identity verification service providers, fraud prevention agencies, and regulatory authorities where permitted by law.

4How We Use Your Data

ez77 uses your personal data for the following purposes:

• To register and manage your player account, including verifying your identity and age (21+ requirement).
• To process deposits, withdrawals, and other financial transactions on the Platform.
• To provide, maintain, and improve the Platform and its features.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements, PAGCOR reporting obligations, and the Data Privacy Act of 2012.
• To detect, investigate , and prevent fraud, money laundering, cheating, and other prohibited conduct.
• To send you service-related communications, including account notifications, transaction confirmations, and security alerts.
• To send you marketing communications about promotions, bonuses, and new games — but only where you have opted in to receive such communications.
• To personalise your experience on the Platform, including recommending games based on your play history.
• To enforce our Terms and Conditions and other applicable policies.
• To support responsible gaming initiatives, including monitoring for signs of problem gambling and administering self-exclusion requests.

5Legal Basis for Processing

ez77 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing required to perform our contract with you, including account registration, payment processing, and game provision.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML obligations, PAGCOR licensing requirements, and tax reporting.
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, Platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6Data Sharing & Disclosure

ez77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to assist with regulatory compliance.
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent authorities where disclosure is required by law or court order.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and fraud detection vendors who process data on our behalf under strict data processing agreements.
• Professional Advisers: Lawyers, auditors, and accountants where necessary for legal, compliance, or financial purposes, subject to professional confidentiality obligations.

7Data Retention

ez77 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

• Active Accounts: Personal data is retained for the duration of your account relationship with ez77.
• Closed Accounts: Following account closure, we retain your data for a minimum of five (5) years to comply with AML regulations, PAGCOR requirements, and applicable Philippine law.
• Transaction Records: Financial transaction records are retained for at least five (5) years from the date of the transaction.
• Marketing Data: If you withdraw consent to marketing communications, we will remove you from our marketing lists promptly, though we may retain a record of your opt-out to ensure compliance.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.

8Security

ez77 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication for administrative access to systems holding personal data.
• Incident response procedures to detect, report, and address personal data breaches promptly.

While we take every reasonable precaution, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the National Privacy Commission (NPC) in accordance with applicable law.

9Cookies & Tracking Technologies

ez77 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and game display options, to personalise your experience.
• Analytics Cookies: Help us understand how players use the Platform so we can improve performance and user experience. Data collected is aggregated and anonymised.

ez77 does not use third-party advertising or tracking cookies. You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality.

10Your Rights

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights in respect of your personal data held by ez77:

• Right to Be Informed: The right to know what personal data we collect and how we use it — which this Policy fulfils.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to processing based on legitimate interests, including direct marketing.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Withdraw Consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting prior processing.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer via the details in Section 14. We will respond to all verified requests within thirty (30) days.

11Children & Minors

The ez77 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data, and report the matter to the relevant authorities where required. If you believe a minor has registered on our Platform, please contact us immediately.

12Third-Party Links

The ez77 Platform may contain links to third-party websites or services for informational purposes. ez77 has no control over the content, privacy practices, or data handling of any third-party website. We are not responsible for the privacy policies or practices of any third party.

We encourage you to review the privacy policy of any third-party website you visit. The inclusion of a link on our Platform does not constitute an endorsement of that website or its privacy practices.

13Policy Updates

ez77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Effective Date" at the top of this Policy indicates when it was last revised. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

14Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. For more information on your rights under Philippine law, visit the NPC's official resources.